1.we’ve got you covered
Get peace of mind with our one-year warranty on all circular hardware systems. We’re committed to giving our best effort to fix any hardware issues that pop up during this one-year period.
2.fast and easy part replacements
Got a faulty part? No problem! We’ll repair or replace it (whichever we deem most efficient). Just send us error screenshots or logs showing the part number (PN) and serial number (SN), and we’ll get the right replacement to you in no time. In specific circumstances, we may have some additional questions, e.g., in line with the small print.
3.keep the protection going
Want extra peace of mind? Extend your warranty for another two years at a competitive price. That’s three years of top-notch coverage and support, keeping your circular hardware running smoothly.
4.what’s not covered
- Software support (updates, patches, licenses etc.)
- Firmware issues (configuration, compatibility)
- Remote or onsite troubleshooting
- Consumables (cables, batteries, fan holders, etc.)
5.the small print
The warranty only applies if this is explicitly indicated by us. If we have not done so, no warranty is provided. Note: Circular means refurbished hardware and is not new, therefore no manufacturer warranty will apply. Warranty is provided to our customers only. If an item is resold or otherwise transferred to a third party, the warranty lapses, unless explicitly agreed otherwise.
Our warranty ensures best effort repair or replacement (at our discretion) on essential parts, i.e., the parts that are essential to the operating of your hardware. We do not guarantee you cannot have any downtime and are not obligated to provide a temporary replacement while your hardware is being fixed.
Naturally, warranty is only applicable if the hardware has been used in accordance with its specifications and for the purposes it was designed for. Damage as a result of improper use or damaged caused by external circumstances is not covered, nor is normal wear-and-tear.
We take pride in a simple and to-the-point warranty programme. However, we are entitled to make reasonable changes to this programme. In case a situation would arise that is not governed by this programme, we can decide whether the warranty applies or what solution will be offered (if any). This decision is made at our sole discretion; however, we promise we will always act reasonable and in line with this programme.
Misuse of this warranty is not allowed and will result in the lapse of warranty, without us being obligated to provide any warranty or support.
Experience hassle-free protection with our rock-solid warranty and keep your circular hardware systems performing their best!